Services
Frequently Asked Questions About Our IT Support Greensboro NC Services
What makes Remnant Technology Group different from other IT companies?
The founder of Remnant Technology Group is Michael Honeycutt, who has 30+ years personal experience providing technology solutions, support, consulting, and training in over 500 practices / companies throughout the Southeastern USA, with a focus on Healthcare and Small Medium Business (SMB). Michael started his technology career providing contracting technology services for almost every major corporation in the Triad NC working for some of the top technology firms at the time. Michael is bringing his vast amount of training and experience from the large corporate hospitals / healthcare systems to private practices, doctor-led DSOs and SMB companies and has put together an amazingly talented team of people to form Remnant Technology Group. What really sets us apart from other IT companies is that Michael has experience with most all of the top dental, optometry / ophthalmology, veterinarian, and other medical specialty Practice Management Software (PMS), Electronic Health Record Software (EHR), Electronic Medical Records Software (EMR), and Imaging Software. We are dedicated to following through and resolving every technology issue with the least impact on patient care or employee downtime regardless of the root cause. Call us today to experience firsthand how our IT Support Greensboro NC services eliminate the finger-pointing and actually solve the root of your tech problems. There will be no finger-pointing between hardware, software, vendor, internet provider, etc. Michael was one of the top Lytec Medical / Dental providers in the Southeast in the early 2000s and because of this, he became not only a conversion / migration specialist, but developed a deep understanding of all aspects of a practice, such as insurance / billing, financial, Accounts Receivables recovery, retail optical, imaging integrations, clinical workflow and training.
How does a Technology Assessment / Audit work?
We will schedule a 1-2 hour Site Survey and verify all aspects of your IT Technology which includes the following: Firewall, Network Infrastructure, Network Security, Anti-Virus / Anti-Malware / Ransomware Protection, Server, Workstations, Power Protection, and Disaster Recovery. We will verify subscriptions, licensing, and security related updates, and any potential single point of failure hardware. After this Site Survey, we will have all of the information to fill out our 20-point Technology Assessment and provide you with a report. Book your $1 Tech Systems Audit + Custom Fix-It Blueprint and see how our IT Support Greensboro NC team uncovers risks your current provider probably missed.
What is a Fractional CIO / CTO?
A Fractional Chief Information Officer / Chief Technology Officer is a shared / part-time position, which eliminates the need for hiring a full-time person. Using RTG as a Fractional CIO / CTO gives you access to a team of people versus one single person, along with a vast amount of technical resources that normally wouldn’t be available to a client, such as direct contacts with technology / security related vendors, training and support. Call us now and leverage the depth of our IT Support Greensboro NC solutions to access the vendor-level contacts and insights usually reserved for enterprise clients.
What is a BDR Solution and why would I need it?
BDR is a Backup Disaster Recovery Solution. This can be a local onsite, in the Cloud via the internet or both. We recommend both, such as a Local Network Attached Storage) NAS and a Cloud subscription. The most important thing to consider in the event of a major issue that requires a restoration of data, is how long will it take to recover. It will always be the quickest from a Local NAS drive. But if your system is impacted by Ransomware, it will most likely be on your backup by the time you discover it. This is why it is important to have additional cloud backups. Want to hear directly from people who’ve faced these same data risks? Go to our testimonials page to watch how our IT Support Greensboro NC saved them from disaster. We offer Axcient and Datto BDR solutions that include 3 copies of data backups (one local, plus two in the cloud) that compare to each other and most likely Ransomware will not make it to the last copy. Another important option that is included with the Axcient / Datto solution is that in the event of a major disaster, you are able to spin up your office virtually on your cloud backup to get all of your data and run your practice / office in the interim until you get your office backup and running.
What is an MSP?
An MSP is a Managed Service Provider. An MSP is focused on managing your technology such as Anti-Virus / Anti-Malware / Ransomware Protection, Backup BDR Solution, Microsoft Windows Updates and security, etc and will charge you a monthly fee. Their focus is remote monitoring / management and try to minimize onsite support. Remnant Technology Group is a Hybrid MSP, but more of a Technology Consulting Firm that focuses on Technology Solutions and Services that help increase your revenues, patient / client retention, and staff retention. Read our Google reviews and discover how clients rate the hands-on, proactive approach of our IT Support Greensboro NC consulting model.
Why should I verify or audit my current IT Provider and/or MSP?
We have found numerous MSPs charging enormous monthly fees, but not providing the agreed upon services. Call us now and let our IT Support Greensboro NC experts verify if your practice’s backup systems are actually doing what you’re paying for. We found an MSP in NC charging a practice in the Southern Pines area over $800 per month, which included their backup solutions, but the practice had NOT had a successful backup in over one year.
We found another practice that had backups, but not the main two Eaglesoft Dental database files because the MSP didn’t understand the files that needed to be backed up.
What technology problems do we solve?
We will identify and provide a resolution to every technology problem you encounter at your practice / company with a minimal impact on patient care or employee downtime. Some examples are EHR / EMR / PMS software migrations / conversions, 3D Imaging implementation and training, network design / security / support, hardware / software needs, staff workflows and training, vendor management, Data Protection, Cloud Solutions, VoIP and Telecom Solutions.
Why do I need a commercial Firewall versus a Home-Based Firewall?
If you are serious about protecting your practice / company, you will need a commercial grade firewall such as Zyxel, Fortinet, Sonicwall, or Watchguard from a reputable vendor versus a Home-Based Netgear, TP Link or Linksys from Best Buy or Office Depot. The Home-Based Firewalls only offer basic protection services and very low throughput speeds. The Commercial grade Firewalls have numerous model options for the main Firewall and the Wireless (WiFi) Access Points. The cost will depend on the throughput speeds and the WiFi Antenna Signal Strengths. All of the commercial vendors mentioned above have comparable pricing structures on their models, but because of configuration, monitoring, security updates, and support, we recommend Zyxel.