We Fix Broken Business Systems.
Guaranteed.

How Much Does Downtime Really Cost You?

How much does it cost you per day if your practice or company is completely down due to network infrastructure, server, ransomware, EHR Cloud Software, etc?

One practice estimates the loss of revenue to be approximately $12,000 per day.

Avoiding Common IT Pitfalls with Remnant Technology Group

Remnant Technology Group will help you avoid the most common technology pitfalls that will take your company or practice down. Call us today to find out how our IT Support Greensboro NC services can keep your practice running while protecting your bottom line. There are numerous factors that get overlooked by inexperienced IT Professionals, especially in the area of redundancy, disaster recovery, and lack of knowledge of critical Practice Management Software.

Healthcare & SMB Expertise Backed by 30+ Years of Experience

Remnant Technology Group is a complete technology consulting firm specializing in Healthcare Practices and Small Medium Businesses with over 30 years’ experience supporting over 500 practices/companies.  With our Technology Assessments and Technology Audits, we can identify any IT Technology problem and quickly resolve the issues with minimal impact on patient care of business revenue continuity. Book your $1 Tech Systems Audit + Custom Fix-It Blueprint now and let our IT Support Greensboro NC experts pinpoint your hidden risks before they cost you thousands. No other technology consulting firm comes close to the practical “Hands-On” expertise they have with as many Practice Management Software and Hardware solutions!  Whether you are a physician, provider, business owner, C Suite Executive, or DSO Group, we understand the bottom line and impact the technology has on your organization’s efficiency and meeting your goals or vision for your practice and/or organization. 

Full-Service IT Without the Finger-Pointing

We offer a full range of IT services if you are looking for a complete IT solutions firm with no finger pointing between software, hardware, telecom, etc. as well as, interim / fractional CIO or CTO services.  We work well with your current IT staff and can provide training and support services that will increase their productivity and knowledge.  Even if you are just looking for piece of mind that your current IT solutions provider is providing top level services. Want to see how our IT Support Greensboro NC has helped practices just like yours? Go to our testimonials page and hear directly from those we’ve already served. 

Real Audit Results  | Real Savings

This is just a few examples of what recent Technology Audits / Assessments have uncovered:

• One practice was paying an MSP (Managed Service Provider) almost $1,000 per month to monitor security, anti-virus / anti-malware, backups, windows updates, but their main dental software (Eaglesoft) database files had no backup in over one year.
• In one practice, we found both of the main network switches had Fan Alert lights on and each had a failing cooling fan, which if either of these critical infrastructure network switches fail, the entire network will go down.
• We installed new Firewall and Wireless Access Points into a new office building that the owner had run and terminated his own Ethernet Network Cabling.  Even though he had tested with a “network tester”, the access points would not connect, but if the Access Points were plugged directly into the network switch, they worked fine.  We had to re-terminate the jacks and caused extra labor to identify problems since they didn’t use a certified Network Cabling company.
• DSO Group acquired a new practice with a newer 3D CBCT Panoramic X-Ray Unit, not realizing that this unit will not integrate with their current Imaging / EHR Software already established in the other eight offices.  This created a completely different, more complex workflow than any other office, which caused issues every time staff moved around from other offices, which was frequently.
• After Assessing purchased and delivered equipment that another “Consultant” recommended for a dental office, we found that the Exam Room PCs were not 3D Imaging capable for the Imaging Software in use.
• Audit Imaging Servers, identified and rectified root cause of performance issues in 7 out of 8 servers that the Corporate / Campus IT Server Team deployed missing core software components. Read our Google reviews and discover why Remnant is the go-to name for dependable, practice-specific IT Support Greensboro NC professionals trust.

Trusted by High Point University for Complex Transitions

Another example of our solutions is providing Interim IT Epic DTX Implementation + Support Consultant for the acquired and new dental practices for High Point University Workman School of Dental Medicine.  We were the Bridge that connected the huge gap between HPU Campus IT and revenue generating dental healthcare practices that required specific IT support needs that impacted patient care, revenue and HPU University reputation. If you’re navigating a merger or system upgrade, call us today to connect with the IT Support Greensboro NC organizations rely on during high-stakes transitions. Regular communications / meetings with Executives, Deans, Doctors, clinical and admin staff.  Here is a list of our Service Level Agreement Solutions that were provided:

Services Provided for HPU Dental Clinics:

• Provide 3D / 2D Imaging and Scanning Support for all Clinics – DTX Studio, Sidexis, Romexis, Dexis, iTero, 3Shape Trios, Carestream, SprintRay, Mouthwatch.
• Core Migration Specialist – Data + Imaging extractions from Eaglesoft, Dentrix, Ascend, PracticeWorks, Dexis to PDS Team for Epic / DTX Conversion. Worked w/ PDS Team to verify data migrations and workflows for data not converted.
• Implementation and workflows for 3D Scanning for Dexis, iTero and 3Shape Trios
• Provide all of the Legacy Dental EHR / Imaging Software Support in clinics.
• Site Surveys + technology assessments of newly acquired office
• Design Clinical Imaging workflows for Epic + DTX and train users
• Assisted in Audits of newly acquired offices and uncovered multiple fraud issues.
• DTX Core to Cloud Beta / Direct to Cloud testing
• Interim Project Manager to complete implementation of iSim Planmeca / Romexis
• Student Lab – had to step in at last minute to get Lab completed by deadline to eliminate HPU Campus IT finger pointing responsibilities
• SIMtoCARE Dental Simulation Units / Haptic Lab Suppor
• Audit Imaging Servers, identified and rectified root cause of performance issues in 7 out of 8 servers that the HPU Campus Server Team deployed missing core software components.
• 2nd + 3rd Level IT Support for all of the Dental Clinics.
• New clinic architectural build-outs – Identify/verify needed ethernet cabling drops, computer placements, needed technology conduits, secondary monitor mounting, etc.

Real ROI | Tech That Actually Impacts Production

We have a vast understanding of all aspects of how technology can increase production and revenues in all aspects of your practice / company – ie: Financial, Operations, Security, Insurance/Billing, Imaging, Compliance, Human Resources, etc.  We spent years in corporate IT and were trained by some of the best technology companies in the Carolinas and are bringing that knowledge to the SMB Businesses and Healthcare Practices. Call us now and let our IT Support Greensboro NC specialists design the tech backbone that scales with your business and safeguards your operations. 

Industry Expertise Across the Board

Not only have we provided premier IT support services for most of the major hospitals/corporations in the Triad NC, we specialize in the SMB practices and businesses including Dental, Oral Surgery, Optometry, Ophthalmology, Cardiology, Allergy/Asthma, ENT, Dermatology, Pediatric, Orthodontist, Pharmacy, Veterinarian, Attorneys, Construction, Manufacturing, Hospitality, Restaurants and numerous other industries.

Practice Management Software Expertise

Remnant Technology Group has experience with all of the following and is Premier IT Support:

Dental, Medical, Optometry / Ophthalmology, Dermatology, Cardiology, ENT Asthma / Allergy:

Veterinarian

Law, Financial, Construction:

Network Security, Threat Management, Secure Email Gateway, Email Encryption: